Many times, the attention given to customers depends on the success and sales of a company, so today it is essential to have a means to interact with customers, and JivoChat is an ideal platform for that.
What is JivoChat
JivoChat is a tool that allows companies to interact with their customers in real time, as it provides online chat functions that are quite simple and effective.
We already said that customer service in a company is fundamental, so this tool is a good alternative for those who want to have good online presence and generate greater sales; since we must remember that the way in which you communicate with customers is key to the success of it.
Services offered by JivoChat
As has been said, JivoChat is a tool that offers its users a personalized chat, so if the visitor wants to start a conversation in real time to make a query, will arrive a notification to the mobile or computer to be able to attend.
However, it is important to note that live chat is not the only means of contact offered by this platform, as in addition, it will also be possible to engage with customers through calls, email, social networks and more.
But that is not all you have this tool to offer, as it allows you to gather all the information of customers in order to know from which site they are visiting your website, which sections are the most viewed, and other data of interest, which allows you to increase or improve the marketing strategy.
In addition to all this, JivoChat integrates seamlessly with different content and software managers, including: Shopify, WordPress, Weebly, Wix, Slack, Pipedrive, Bigcommerce, Zapier and Zoho CRM.
Jivochat operating costs
Those who wish to purchase the services of JivoChat should know that this platform has two versions available: the basic and the Professional version.
Jivochat free basic version
The jivochat basic version is completely free, which is quite ideal for companies that are just starting out, since they will be able to take advantage of certain benefits without having to cancel a monthly fee.
However, jivochat being free, it has some limitations compared to the Professional version, here you can only respond to customers with up to five agents, but you can enjoy a customizable design and dialogs by means of email; the truth is that they are very basic functions, but to start is pretty good.
Jivochat professional Version
For its part, the jivochat professional version, has many more functions, standing out among them:
- Unlimited Chats and websites.
- Customizable Chat in 20 languages.
- Be able to observe what users write before sending the message.
- The response speed is much faster, as well as its productivity.
- You can create departmental chat.
- Desktop, mobile and browser agent applications.
- Its monthly price is quite low, just$ 10 a month per agent.
Who uses JivoChat
This application is widely used by websites that require real-time customer service.
According to its own agina, the number of sites in which the tool is integrated exceeds 280,000.
And it is that in reality this tool can be used by any company that wants to maintain a more entertaining communication with its customers; since the ease it provides with the plans that are available, is suitable for anyone.
Opinions about JivoChat
Many users have commented on the JivoChat service, and reading some of its comments, it can be concluded that those who have used this tool have agreed that it is quite useful for companies and websites, since it provides very complete functions to be able to stay in direct contact with customers.
In addition, it is fairly easy to use and provides a completely free plan that is of great help to those who are beginning and do not have the necessary capital; although it is important to emphasize that the functions are not as complete as the Professional plan, but it is a good free alternative.
However, despite the fact that most of the comments towards the platform have been positive, there is also one that other negative feedback from users.
This type of comment indicates that there are certain functions that should be more complete and personalized. But there is one detail: they ask for this for the free plan. Apparently they want more shows without agar anything.
JivoChat Live Chat – WP live chat plugin for WordPress ••ᐅ Click here
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